Frequently Asked Questions
Shipping
Alurée Paris ships worldwide.
We deliver to most countries through trusted international carriers.
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer complimentary shipping on selected orders.
For international orders, duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Orders are typically processed within 1–3 business days. During peak periods, processing times may vary slightly.
- Domestic (Turkey): 1–3 business days
- International: 3–7 business days
Delivery times may vary depending on destination and customs procedures.
Selected styles may be available for pre-order.
Estimated shipping times will be clearly indicated on the product page.
Once your order has been shipped, you will receive a tracking number via email.
You can use this to monitor your shipment at any time.
All orders are shipped from our distribution center.
Depending on availability, shipments may be fulfilled from different locations.
Returns
We accept returns within 14 days of delivery.
Items must be unused, in original condition, and returned with all original packaging.
Yes, exchanges are available for eligible items.
Please contact our support team to arrange an exchange.
Orders & Payment
Some of our pieces are produced in limited quantities.
You may sign up on the product page to be notified when it becomes available.
We accept major credit cards and secure international payment methods.
All transactions are processed through encrypted systems.
Orders are processed quickly to ensure fast delivery.
If you need to make a change or cancel your order, please contact us as soon as possible.
Your invoice will be sent to your email after your purchase is completed.
You may also request a copy through our support team.
Products & Guarantee
Alurée Paris products are crafted in carefully selected ateliers,
combining skilled craftsmanship with modern techniques.
We use high-quality genuine leather and carefully selected materials,
chosen for both durability and refined aesthetics.
To preserve the beauty of your piece:
• Avoid prolonged exposure to sunlight
• Keep away from moisture and liquids
• Store in its dust bag when not in use
Leather naturally evolves over time, developing a unique character.
All Alurée Paris products are covered against manufacturing defects.
If you experience any issues, please contact us.
Our customer support team is available Monday to Friday.
We aim to respond to all inquiries within 24 hours.




